Our Commitment to You

At PRIORITY MEDS, we are committed to delivering high-quality healthcare, including seamless access to licensed medical providers and medications at prices that are both affordable and accessible.

We also strive to provide exceptional customer support before and after your purchase. If you have any questions or concerns regarding your order, please contact our Customer Care Team:

• 📞 (844) 764-0646
• ✉️ support@prioritymeds.com

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Subscription Terms

Unless otherwise stated, all purchases are processed as recurring subscription payments, which automatically renew each month unless canceled by the customer.

By subscribing, you agree to:

• Provide a valid payment method
• Maintain sufficient funds for recurring charges
• Manage your subscription through our secure, password-protected portal

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Agreement

This Refund and Payment Terms Agreement (“Agreement”) governs all purchases made through Priority Meds (“Company”). By completing a purchase, you acknowledge and agree to the terms outlined below.

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Commitment for Medical Weight Loss Programs

Medical weight loss programs, including those utilizing Tirzepatide and Semaglutide, require a minimum three (3) month commitment, as three months of medication are provided upfront.

By completing your purchase, you:

• Acknowledge and agree to fulfill the full three-month program
• Accept responsibility for the total program cost, regardless of payment plan

Early cancellation prior to completion of the three-month term is considered early termination and will result in an early cancellation fee equal to the full retail monthly price, which you expressly authorize us to charge to your payment method on file.

Monthly Payment Plans

We offer interest-free monthly payment plans with no credit checks. Customers who cancel before completing the three-month commitment:

• Will be subject to a $100 early cancellation fee
• Remain responsible for all scheduled payments

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Cancellations & Refunds (Prescription Products)

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Prior to Doctor Evaluation

Customers who submit a cancellation request before completing their medical consultation may be eligible for a refund.

• Approved refunds will be issued minus a $100 administrative fee

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After Doctor Evaluation

Once a consultation is completed and treatment is approved:

• The prescription is sent to the customer for review and confirmation
• Upon approval, the order is immediately transmitted to the pharmacy

At this stage:

• The medication is considered in transit
• Orders cannot be canceled
• Refunds will not be issued

This policy complies with FDA regulations, which prohibit the return or resale of prescription medications once dispensed.

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Not Approved by Doctor

If the prescribing physician does not approve treatment:

• A full refund will be issued
• No administrative fees will apply

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Prescription Modifications After Fulfillment

Changes requested after a prescription has been submitted to the pharmacy:

• Require a $150 re-processing fee
• Are subject to doctor approval
• Are not guaranteed

Downgrading plans will:

• Require a price adjustment to original plan pricing
• May include an additional plan modification fee

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Regulatory Compliance

All prescription orders are final once submitted to the pharmacy. In accordance with FDA regulations:

• Prescription medications cannot be returned or reissued once dispensed or prepared

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Shipping & Returns Policy

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Shipping & Fulfillment

All medications are shipped using expedited carriers (overnight or 2-day service) with medical-grade cold packaging.

Once marked as delivered:

• Responsibility transfers to the customer
• The Company is not liable for lost or stolen packages

We recommend:

• Monitoring tracking updates
• Using secure delivery locations
• Requesting carrier hold when needed

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Product Stability Notice

Our medications are lab-tested for stability during shipping, and packaging is designed to protect against normal transit conditions.

• Safe at room temperature (below 86°F / 30°C) for up to 21 days
• Refrigeration is recommended upon arrival

Under controlled testing conditions:

• Medication remains stable when exposed to temperatures up to 120°F (49°C) for up to 3 days

This testing reflects short-term transit exposure scenarios.

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Damaged, Defective, or Incorrect Orders

If your order is damaged, defective, or incorrect:

• Contact us immediately at (844) 764-0646 or support@prioritymeds.com
• Claims must be submitted within 7 days of delivery

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Shipping Delays or Failures

• Delayed shipments are actively monitored and redirected
• Orders delayed 10+ days or delivered incorrectly will be replaced

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Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an address error occurs:

• A $150 processing and reshipping fee will apply
• One-time replacement may be offered

Temporary address changes (travel, relocation) are the customer’s responsibility.

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Chargebacks & Payment Defaults

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Chargebacks

By completing a purchase, you agree that all charges are authorized and valid.

Customers must attempt to resolve disputes directly with the Company prior to initiating a chargeback.

If a chargeback is filed:

• The Company will contest the dispute with supporting evidence
• Evidence may include consultation records, prescriptions, and fulfillment confirmation

If the charge is upheld:

• A $199 chargeback processing fee may be applied (where permitted by law)

The Company reserves the right to recover:

• Administrative costs
• Collection fees
• Legal expenses

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Payment Declines & Collections

Customers remain responsible for the full program cost.

If payment fails:

• The balance becomes past due
• The Company may re-attempt payment

Unpaid balances may be:

• Referred to a third-party collections agency
• Subject to a 50% collections surcharge
• Pursued through legal action, where permitted by law

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Final Note

By completing your purchase, you confirm that you have read, understood, and agreed to all terms outlined above.